Call Taker/Information Services
Call Taker/Information Services Officer (Non-sworn)
Bradenton Police Department
Open until filled
Position Objectives
FLSA Status:                                       Non-exempt/Part-Time
Supervision Exercised:                      None
Supervision Received:                       Police Sergeant and above

General Purpose of the Position:     The purpose of the non-sworn INVESTIGATIVE SERVICES OFFICER is to provide professional, quality service to city residents and the general public while receiving and processing non-emergency crime and informational reports and requests for service made by the public.  Such reports and requests for service may come either in person or via phone at the Bradenton Police Department front desk, or by phone within the Communications Center.  Work involves recording appropriate information for the Police Department, completing non-emergency police incident reports and answering general questions from the public.  Additionally, work may include assisting with investigations at the direction of sworn personnel, and assisting sworn detectives in the preparation of cases by completing administrative and research functions.  Investigative assistance may involve responsibility for the follow-up investigation of criminal conduct.  The duties and responsibilities listed below are for the purpose of determining a common set of minimum qualifications for positions in this class. They may not include all of the essential job functions. Work also involves sensitive customer service contact involving the use of extensive verbal communication and listening skills to gather essential factual information. Comparable duties and responsibilities can be found in Procedural General Order 503 Titled, Auxiliary/Reserve Officer Unit for those qualified.

Essential Duties and Responsibilities:
  • Accurately, quickly and courteously receives incoming nonemergency telephone calls and extract the maximum amount of essential information in a minimum amount of time.
  • Gathers factual information about certain non-emergency incidents and generates appropriate police reports.
  • Processes confidential, sensitive and/or occasionally graphic information from the general public.
  • Accurately and quickly utilizes computer-aided dispatch system facilities for nonemergency complaint taking.
  • Receives and enters nonemergency complaints into the Computer Aided Dispatch (CAD) system. Transfer appropriate calls to the necessary surrounding agencies.
  • Operates telephone and dispatch consoles/switchboard and software operating systems.
  • Prepares police/written reports documenting necessary calls for service.
  • Assists sworn detectives in the investigation of crimes against persons or crimes against property.
  • Performs investigative case management functions, such as, completing computer and file searches for suspect background information; criminal history checks, assembling case files, and contacting other police agencies.
  • Initiates follow-up calls to citizens to receive information concerning non-emergency incidents and/or processes information received via internet applications used by the Department.
  • Maintains written and computer logs and records.
  • Serve as an information resource to the general public and provide requested information through additional resources.
  • Acts as a liaison between the police department and general public.
  • Participates in job-related training sessions and seminars.
  • Runs NCIC/FCIC queries.
  • Maintains knowledge of police procedures.
  • Maintains prompt and regular attendance.
  • Performs related work as assigned.
Skills and Physical Abilities Required:
  • Knowledge of and ability to understand, retain and follow City rules and regulations and Bradenton Police Department General Orders.
  • Considerable knowledge of applicable state laws and municipal ordinances necessary for effective completion of duties.
  • Establish and maintain effective working relationship with employees, outside agencies, and the public, as necessitated by work.
  • Efficiently operate the Computer Aided Dispatch (CAD) system.
  • Cope with situations firmly, courteously, and tactfully, with respect to the constitutional rights of others.
  • Prepare and maintain reports and records of activities.
  • Communicate clearly and concisely, orally and in writing.
  • React quickly, calmly, and appropriately under emergency conditions.
  • Complete citizen inquiries effectively while maintaining emotional composure, organization of work, and productivity during periods of high activity.
  • Effectively obtain information through interview and observation.
  • Obtain accurate, factual information, and distinguish between criminal and civil issues.
  • Understand and execute oral and written instructions.
  • Speak clearly and concisely over the radio and telephone.
  • Read, comprehend, and follow detailed and complex procedures, laws, and instructions.
  • Exercise discretion and protect confidential or sensitive information.
  • Locate and utilize phone numbers, legal references, department procedures, and extensive resource information.
  • Make quick sound decisions for the proper course of action.
  • Focus and time management skills.
  • This is office work in a confined restricted area; manual dexterity to operate computers and other office equipment is required.
  • Proficiency in office equipment and software, and an ability to adapt to new software programs with ease.
  • Work as a team member.
  • Establish and maintain effective working relationship with other employees and the public as necessitated by the work.
  • Work in a varied/flexible shift.
Education and Experience Required: Minimum of 250 hours Law Enforcement or Corrections Academy training required; preferred previous experience working within a law enforcement organization as a sworn Law Enforcement or Corrections Officer. Must be a United States Citizen or possess a resident green card. High school diploma or GED equivalent.  On the job training will be provided. 

Preferred:   Bilingual skills desired.

Special Requirements: Typing, polygraph, psychological exam, medical exam, urinalysis/drug screen and background investigation. Candidates must have a willingness and ability to work shifts, including nights and weekends. 

Position Type and Expected Hours of Work: Part- Time employment (28 or fewer hours weekly)

Environmental Conditions: Indoors (in an office environment) and rare occasions outdoors (in a variety of weather conditions).  Candidates must be able to work closely with others. 

All questions regarding employment at the Bradenton Police Department may be directed to Robert Anderson at 

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